Return of goods and refund

Return and refund policy

  1. Can I return or exchange an item or seed packets? 
    No return or exchange of merchandise will be credited unless a prior agreement has been made with Les jardin de l'écoumène. In this case, the products must be returned in good condition, in their original packaging. 

    For orders abroad, no returns of merchandise shipped outside of Canada will be accepted by Les jardin de l'écoumène.

  2. What is the procedure to follow for a return (exchange or refund)? 
    • Contact Les jardin de l’écoumène by email to make an agreement: boutique@ecoumene.com 
    • Provide the reason for the request. In the case of a defective product, explain the problem. 
    • In the case of a defective product, provide photos of the item that show the problem (if possible) and the serial number. 
    • Provide proof of purchase.  

  3. If I return a product, do I have to pay shipping costs? 
    In the event of a defective product, after agreement concluded with Les jardin de l'écoumène, the return costs are the responsibility of the jardin de l'écoumène. For any other reason for return, transport costs are the responsibility of the customer. 

  4. I want to return a product but I no longer have the original packaging. What should I do?
    You must contact us. 

  5.  What are the accepted deadlines?
    You must contact us within 7 days of purchase for a refund request. Regarding extended warranties, refer to the manufacturer's warranties. 

  6. What is the estimated time frame for a refund? 
    Les jardin de l'écoumène undertakes to reimburse the customer within 7 working days according to the terms of the agreement with the customer. If a return of goods is requested from the customer, the period of 7 working days applies to receipt of the goods. 

Order to the foreigner

No returns of goods shipped outside of Canada will be accepted by Les jardin de l'écoumène.

Guarantee - Seeds

The germination of our seeds is guaranteed the year of purchase.

The Jardins de l'Écumène team and our network of seed producers work hard to offer you quality seeds. Rest assured that we only market seed lots whose germination tests exceed the criteria of the International Seed Testing Association.

If after having followed the germination protocol written on our sachets to the letter you are not satisfied with the results, we can refund you or offer you a new sachet.

    • Please include the batch number of your sachet with your request.
    • Our liability is limited to the cost of the sachet.

For orders abroad, no returns of merchandise shipped outside of Canada will be accepted by Les jardin de l'écoumène.